At HerbalArt, we are committed to ensuring your satisfaction with every purchase. If you’re not fully satisfied with your order, we are here to help.
1. Returns:
We accept returns within [insert number of days, typically 14-30 days] from the date of delivery. To be eligible for a return, your product must be unused and in the same condition that you received it, with the original packaging.
2. How to Return:
To initiate a return, please contact our customer service team at [sales@herbalart.co]. Once your return request is approved, you will receive instructions on how to return your items. Please note that you are responsible for the return shipping costs unless the product is faulty.
3. Refunds:
Refunds will be issued to the original payment method once we receive and inspect the returned item. We will notify you via email once your return is processed. Please note that shipping charges are non-refundable.
4. Exchanges:
If you wish to exchange an item for a different product, please contact us to arrange the exchange. You may be required to pay any difference in price for the new item.
5. Damaged or Faulty Products:
If you receive a damaged or faulty item, please contact us immediately with photographic evidence. We will either replace the product or issue a full refund, depending on your preference.
6. Non-returnable Items:
Certain items, such as opened skincare or haircare products, may not be eligible for returns due to health and safety regulations.
If you have any questions about returns, exchanges, or refunds, please contact our customer support team at [sales@herbalart.co].
